Mediating Role of Crisis Management between Knowledge Management and Employee Commitment
DOI:
https://doi.org/10.48165/sajssh.2023.4102Keywords:
Crisis management, knowledge management, employee commitmentAbstract
The purpose of the study is to examine the mediating role of crisis management between knowledge management and employee commitment. Committed employees are needed to keep the workforce motivated and knowledge is required to keep them committed, however, crisis issues develop loyalty among the employees, and this can only be achieved if the employees effectively manage knowledge. For the purpose of achieving the objectives of the study, primary study has been conducted. A sample of 384 employees was used to run structural equation modeling. The findings revealed that knowledge management has a significant impact over employee commitment, likewise, crisis management significantly mediates the positive relationship between knowledge management and employee commitment. The study used the underpinning support of knowledge-based view, and it is an attempt to enrich the theory by adding crisis management in the theory as a mediator.
References
Agus, A., & Selvaraj, R. (2020). The mediating role of employee commitment in the relationship between quality of work life and the intention to stay. Employee Relations, 42(6), 1231- 1248. doi:https://doi.org/10.1108/ER-07-2019-0292
Akram, S., Goraya, A. S., Malik, A., & Aljarallah, A. (2018, October 22). Organizational performance and sustainability: Exploring the roles of IT capabilities and knowledge management capabilities. Sustainability, 10(10), 2-20. doi:10.3390/su10103816
Al-Abdullat, B. M., & Dababneh, A. (2018). The mediating effect of job satisfaction on the relationship between organizational culture and knowledge management in Jordanian banking sector. Benchmarking: An International Journal, 25(2), 517-544. doi:https://doi.org/10.1108/BIJ-06-2016-0081
Albahar, S. M. H., & Islam, R. (2022). Moderating Role of Foreign Investor Characteristics on the relationship between Regulatory Factors of International Trade and Environmental Degradation in UAE. South Asian Journal of Social Sciences and Humanities, 3(5), 116- 145.
Albream, F., & Maraqa, M. (2019). The impact of adopting e-collaboration tools on knowledge management processes. Management Science Letters, 9, 1009-1028. doi:10.5267/j.msl.2019.4.004
Alharthi, M. N. (2019). Business continuity management and crisis leadership: An approach to re engineer crisis performance within abu dhabi governmental entities. International Journal on Emerging Technologies, 10(2), 32-40.
Allam, Z., Asad, M., Ali, A., & Ali, N. (2021). Visualization of knowledge aspects on workplace spirituality through bibliometric analysis. 2021 International Conference on Decision Aid Sciences and Application (DASA) (pp. 446-450). Sakheer: IEEE. doi:10.1109/DASA53625.2021.9682372
Allam, Z., Asad, M., Ali, N., & Malik, A. (2022). Bibliometric analysis of research visualizations of knowledge aspects on burnout among teachers from 2012 to January 2022. 022 International Conference on Decision Aid Sciences and Applications (DASA) (pp. 126- 131). Chiangrai, Thailand: IEEE. doi:10.1109/DASA54658.2022.9765200
Almeida, M. d., & Coelho, A. F. (2019). The antecedents of corporate reputation and image and their impacts on employee commitment and performance: The moderating role of CSR. Corporate Reputation Review, 22, 10-25. doi:https://doi.org/10.1057/s41299-018-0053-8
Altarawneh, I. I., & Altarawneh, K. (2017). Knowledge management practices and intellectual capital: A case from Jordan. International Journal of Business, 22(4), 341-367.
Alzghoul, A., Elrehail, H., Emeagwali, O. L., & AlShboul, M. K. (2018). Knowledge management, workplace climate, creativity and performance: The role of authentic leadership. Journal of Workplace Learning. doi:10.1108/JWL-12-2017-0111
Amin, H., Ahmed, F., & Hussain, R. (2019). Servant leadership improves the knowledge sharing behavior of employees: A case of higher education sector in Pakistan. Journal Etikonomi, 17(1), 1-12.
Amir, A., & Asad, M. (2018). Consumer’s Purchase Intentions towards automobiles in Pakistan. Open Journal of Business and Management, 6, 202-213. doi:10.4236/ojbm.2018.61014
Asad, M. (2020). Human resource practices and employee turnover intentions: Do organizational commitment mediates and social support moderates the relationship? International Journal of Psychosocial Rehabilitation, 24(7), 5685-5695.
Asad, M., Asif, M. U., Allam, Z., & Sheikh, U. A. (2021). A mediated moderated analysis of psychological safety and employee empowerment between sustainable leadership and sustainable performance of SMEs. (pp. 1-5). Sakheer: IEEE. doi:10.1109/IEEECONF53626.2021.9686340
Asad, M., Asif, M. U., Khan, A. A., Allam, Z., & Satar, M. S. (2022). Synergetic effect of entrepreneurial orientation and big data analytics for competitive advantage and SMEs performance. 2022 International Conference on Decision Aid Sciences and Applications (DASA) (pp. 1192-1196). Chiangrai, Thailand: IEEE. doi:10.1109/DASA54658.2022.9765158
Asad, M., Kashif, M., Sheikh, U. A., Asif, M. U., George, S., & Khan, G. u. (2022). Synergetic effect of safety culture and safety climate on safety performance in SMEs: Does transformation leadership have a moderating role. International Journal of Occupational Safety and Ergonomics, 28(3), 1858-1864. doi:https://doi.org/10.1080/10803548.2021.1942657
Asad, M., Shabbir, M. S., Salman, R., Haider, S. H., & Ahmad, I. (2018). "Do entrepreneurial orientation and size of enterprise influence the performance of micro and small enterprises? A study on mediating role of innovation. Management Science Letters, 8 (10), 1015-1026. doi:10.5267/j.msl.2018.7.008
Ashraf, A., Ishfaq, K., Ashraf, M. U., & Zulfiqar, Z. (2019). Parenting Style as a Cognitive Factor in Developing Big-Five Personality Traits among Youth: A Study of Public University in Multan, Pakistan. Review of Education, Administration and Law, Vol. 2(2), 103-112.
Ashraf, M. U., Raza, S., Ashraf, A., Mehmood, W., & Patwary, A. K. (2021). Silent cries behind closed doors: An online empirical assessment of fear of COVID‐19, situational depression, and quality of life among Pakistani citizens. Journal of Public Affairs, 21(4), e2716.
Asif, M. U., Asad, M., Bhutta, N. A., & Khan, S. N. (2021). Leadership behavior and sustainable leadership among higher education institutions of Pakistan. Sustainable Leadership and Academic Excellence International Conference (SLAE) (pp. 1-6). Manama, Bahrain: IEEE Xplore. doi:10.1109/SLAE54202.2021.9788081
Asif, M. U., Asad, M., Kashif, M., & Haq, A. u. (2021). Knowledge exploitation and knowledge exploration for sustainable performance of SMEs. 2021 Third International Sustainability and Resilience Conference: Climate Change (pp. 29-34). Sakheer: IEEE. doi:10.1109/IEEECONF53624.2021.9668135
Askary, S., Kukunuru, S., & Pech, R. (2013). An assessment of employee commitment to work among UAE nationals. International Journal of Business Excellence, 7(1), 1-15.
Ayoub, H. F., Abdallah, A. B., & Suifan, T. S. (2017). The effect of supply chain integration on technical innovation in Jordan: The mediating role of knowledge management. Benchmarking: An International Journal, 24(3). doi:http://dx.doi.org/10.1108/BIJ-06- 2016-0088
Bilal, Z. O., & Sulaiman, M. A. (2021). Factors persuading customers to adopt Islamic banks and windows of commercial banks services in Sultanate of Oman. Review of International Geographical Education Online, 11(4), 651-660.
Chen, C. J., & Huang, J. W. (2009). Strategic human resource practices and innovation performance: The mediating role of knowledge management capacity. Journal of Business Research, 62(1), 104-114.
Chethiyar, S. D., Asad, M., Kamaluddin, M. R., Ali, A., & Sulaiman, M. A. (2019). Impact of information and communication overload syndrome on the performance of students. Opción, 24, 390-405.
Dhawan, S. (2020). Online learning: A panacea in the time of COVID-19 crisis. Journal of Educational Technology Syatems, 49(1), 5-22. doi:https://doi.org/10.1177/0047239520934018
Fadhel, H. A., Aljalahma, A., Almuhanadi, M., Asad, M., & Sheikh, U. (2022). Management of higher education institutions in the GCC countries during the emergence of COVID-19: A review of opportunities, challenges, and a way forward. The International Journal of Learning in Higher Education, 29(1), 83-97. doi:https://doi.org/10.18848/2327-
/CGP/v29i01/83-97
Fakhari, N. Y. M., Din, B. H., & Omar, R. (2022). Staff Competence, Support Services, and VAT Collection Performance: Does Managerial Performance Mediate the Relationship?. South Asian Journal of Social Sciences and Humanities, 3(5), 85-102.
Falamarzi, I. A., Udin, M. b., & Siam, M. R. (2021). Critical factors of crisis escalation between customers and front-line-security besides moderation of organizational culture at Dubai International airport. International Journal of Entrepreneurship, 25, 1-13.
Geiger, M. A., Raghunandan, K., & Riccardi, W. (2014). The global financial crisis: U.S. bankruptcies and going-concern audit opinions. Accounting Horizons, 28(1), 59-75. doi:10.2308/acch-50659
Haider, S. H., Asad, M., & Aziz, A. (2015). A survey on the determinants of entrepreneurial training effectiveness among micro finance institutions of Malaysia. Mediterranean Journal of Social Sciences, 6(6 S4), 396-403. doi:10.5901/mjss.2015.v6n6s4p396
Haider, S. H., Fatima, M., Asad, M., & Ahmad, A. Z. (2016). A study on the issue of employment contracts and practices of employmen contracts in UAE. Paradigms: A Journal of Commerce, Economics, and Social Sciences, 10(1), 58-64.
Hair, J. F., Ringle, C. M., & Sarstedt, M. (2013). Editorial-partial least squares structural equation modeling: Rigorous applications, better results and higher acceptance. Long Range Planning, 46(1), 1-12.
Harpe, S. E. (2015). How to analyze Likert and other rating scale data. Currents in Pharmacy Teaching and Learning, 7(6), 836-850.
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115-135. doi:10.1007/s11747-014-0403-8
Henseler, J., Ringle, C. M., & Sinkovics, R. R. (2009). The use of partial least squares path modeling in international marketing. Advances in International Marketing, 20, 277-319.
Kashif, M., Asif, M. U., Ali, A., Asad, M., Chethiyar, S. D., & Vedamanikam, M. (2020). Managing and implementing change successfully with respect to COVID-19: A way forward. PEOPLE: International Journal of Social Sciences, 6(2), 609-624. doi:org/10.20319/pijss.2020.62.609624
Krishnan, C. S., Ganesh, L. S., & Rajendran, C. (2022). Entrepreneurial Interventions for crisis management: Lessons from the Covid-19 Pandemic's impact on entrepreneurial ventures. International Journal of Disaster Risk Reduction, 72(1), 102830. doi:https://doi.org/10.1016/j.ijdrr.2022.102830
Kucharska, W., & Bedford, D. A. (2019). Knowledge sharing and organizational culture dimensions: Does job satisfaction matter? Electronic Journal of Knowledge Management, 17(1), 1-18.
Marques-Quinteiro, P., Vargas, R., Eifler, N., & Curral, L. (2019). Employee adaptive performance and job satisfaction during organizational crisis: The role of self-leadership. European Journal of Work and Organizational Psychology, 28(1), 85-100 . doi:https://doi.org/10.1080/1359432X.2018.1551882
Noor, M. A., Hossain, T., & Shirazi, H. (2022). Effects of Financial Inclusion on the Economic Growth of Developing Countries: An Empirical Analysis of the Bangladesh Economy. South Asian Journal of Social Sciences and Humanities, 3(6), 10-22.
Pham, N. T., Affiliation, Affiliation, Z. T., & Phan, Q. P. (2019). Greening human resource management and employee commitment toward the environment: an interaction model. Journal of Business Economics and Management, 20(3), 446-465. doi:https://doi.org/10.3846/jbem.2019.9659
Piedade, L. d., & Warnock-Smith, D. (2021). Crisis and disruption communications management in the airport sector : The effective use of social media. Journal of Air Transport Studies, 12(1). doi:https://doi.org/10.38008/jats.v12i1.173
Quinlan, C., Zikmund, W. G., Babin, B. J., Carr, J. C., & Griffin, M. (2018). Business Research Methods (2 ed.). London: Cengage Learning.
Rashid, M., Ahmad, R., & Tariq, S. (2022). Financial Revolution: From Traditional Finance to Behavioral and Neuro-finance. South Asian Journal of Social Sciences and Humanities, 3(4), 95-108.
Riaz, H., Akhtar, N., Moazzam, A., Luqman, R., Naz, H., & Tufail, H. S. (2017). Leadership effectiveness, turnover intention and the mediating role of employee commitment: A case of academic institutions of Pakistan. European Online Journal of Natural and Social Sciences, 6(4), 526-534.
Stephanie, P., Barbat, V., Pons, F., & Zins, M. (2019). Impact of responsive and proactive market orientation on SME performance: The moderating role of economic crisis perception. Canadian Journal of Administrative Sciences, 36(4), 459-472. doi: https://doi.org/10.1002/cjas.1514
Sulaiman, M. A., & Ahmed, M. N. (2017). The essential elements of organized retail stores in influencing customers to stores. International Journal of Applied Business and Economic Research, 15(6), 1-6.
Sulaiman, M. A., Rana, S., & Shabbir, M. S. (2020). Oman's ability to attract FDI: Dunning instrument survey analysis. Propósitos y Representaciones, 8(2), 1-15.
Sulaiman, M. A., Salman, R., Shabbir, M. S., Siddiqi, A. F., Abbas, M., Abbasi, S. G., . . . Ashraf, M. (2022). Research on rumors surrounding food safety based on information source differences (a review). Food Science and Technology, 42. doi:https://doi.org/10.1590/fst.79921
Thomas, J., & Terry, J. P. (2022). Containing COVID-19 risk in the UAE: Mass quarantine, mental health, and implications for crisis management. Risk, Hazards, and Crisis in Public Policy, 13(1), 9-27. doi:https://doi.org/10.1002/rhc3.12237
Wilkins, S., Butt, M. M., & Annabi, C. A. (2017). The effects of employee commitment in transnational higher education: The case of international branch campuses. Journal of STudies in International Education, 21(4), 295-314. doi:ttps://doi.org/10.1177/1028315316687013
Zikmund, W., Babin, B., Carr, J., & Griffin, M. (2012). Business Research Methods. Masson: Cengage Learning.
